Transforming social care with Microsoft Copilot: Assessing readiness across Wales
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In collaboration with the Welsh Local Government Association (WLGA), we are leading an innovative project to evaluate the readiness of Wales' 22 local authorities to implement Microsoft Copilot, a conversational AI assistant, in adult social care. This initiative aligns with the national digital strategy for social care, emphasizing the integration of cutting-edge technology to enhance the quality and efficiency of services.
In November 2024, we ran a live webinar demonstration of Copilot's potential, which attracted over 250. You can view the resources from the webinar via the links below, which will provide you with a good first overview of how Copilot may be able to support your work. More resources will be added to the web page as the project develops.
Copilot webinar
The webinar is available to watch back on YouTube
Download the presentation as a PDF
Copilot report summary
IT provider Stable has created a report summary on how Copilot can directly support social care workers in Wales.
Download the report summary as a PDF
Online resources
These are the free online learning resources available from Microsoft:
More information
The full Copilot project aims to:
- Assess how Copilot can support the social care workforce in fulfilling duties under the Social Services and Wellbeing (Wales) Act 2014
- Evaluate digital and workforce readiness across local authorities
- Develop customised language prompts for Copilot to improve service delivery
- Provide actionable recommendations for adopting Copilot, including necessary skills, process changes etc.
The project will focus on three key areas:
- Information, advice, and assistance at first points of contact
- Assessment of need and care planning
- Review and development of care and support plans
A National Champions Network is in the process of being established, to foster collaboration across local authorities. Focus groups, interviews, and the Champions Network will ensure that frontline staff, practitioners, and managers contribute directly to shaping the implementation. The final report on local and national readiness, including recommendations, is due to be published in March 2025.
For more information on any aspect of the project, contact: workforce@adss.cymru
Join us in shaping the future of adult social care through digital innovation. Together, we can empower care providers and improve outcomes for those who depend on these vital services.